Nigeria Lacks ATM Services
I know. We have these bulky machines littering our streets with their green lights (insert card here) and multicolored sign posts claiming 24 hour service. Indeed!
Humbled, by the menace of the ATM machine, I hereby recount my experience (and that of others). Some weeks ago (November 18), I was coerced by my woman to pay a visit to one of my relatives, my mother. Not having cash, I did not feel bothered. I proudly whipped out one of my ATM cards (the only one with cash in its account) and strolled majestically to the nearest ATM.
- Insert Card
- Enter PIN
- Select operation - withdrawal
- Wait
- Wait
- Please wait… Transaction in Progress
- Wait
- Wait
- Error: Cash Dispense Error
I called the notice of the security men who told me promptly that the ATM machine did not have enough cash to satisfy my request. N20,000.
I looked left, I looked right. I headed to the second nearest ATM and repeated actions 1 and 2. For action 3, I decided to check my balance. My account had been deducted. Though angry, I still made a withdrawal of N10,000 so I could get on with my life.
The following day, I reported to the bank, Access Bank Plc and was asked to fill a form and also report to my bank where my account is held. That I did. I was ASSURED that it would be resolved within 6 working days.
Almost 6 working weeks, the transaction is yet to be reversed. Access Bank staff say it has been forwarded to the headquarters. GT Bank staff say it has been forwarded to the headquarters.
My questions. Where is my money? Who do I hold responsible? When will I get my money?
A friend of mine also had the same problem, but with Intercontinental Bank (ATM) and GTBank (Account).
What are your experiences (positive or negative)?
Update: my money was refunded today including the N100 service charge. Though I had to meet with a staff of the bank who manages our company’s account.
If you enjoyed this post, please consider to leave a comment or subscribe to the feed and get future articles delivered to your feed reader.
Comments
No comments yet.
Leave a comment